The store is located very close to the bridges and exit 311 of highway 20 in Quebec. For reference, the store is located right across from the Hyundai dealership. Address: 1404 rue des Frênes, Lévis, QC, CAN, G6K 1B4.

Opening hours vary depending on the time of year.

To better serve our customers, we are extending our opening hours to include Saturday during the winter. Please note that this special schedule ends in May and that starting May 1, we return to regular opening hours for the summer period, which is Monday to Friday from 8 AM to 5 PM.

Each year, we are closed for the following holidays: January 1 (New Year's Day), Good Friday or Easter Monday (Easter), the Monday preceding May 25 (National Patriots' Day), June 24 (National Day of Quebec), July 1 or July 2 if that date falls on a Sunday (Canada Day), the first Monday in September (Labour Day), the second Monday in October (Thanksgiving), and December 25 (Christmas).

Holidays: We are closed during the two weeks of construction each year. We are also operating with reduced staff between Christmas and New Year's (December 26 to January 1).

The activities of Body Gym Equipment have been repatriated to the parent company in Quebec. The branch in Montreal is unfortunately no longer open. We still serve Montreal as before. The only difference is that we no longer have a physical store in Montreal.

Address in Quebec: 1404 rue des Frênes, Lévis, QC G6K 1B4

Important note: All the delays indicated below are approximate and cannot be guaranteed. They correspond to the estimated delays once the equipment has left our facilities.

Mail delivery (e.g.: Purolator): Delays of 2 to 7 business days.

Road transport delivery: Delays of 2 to 7 business days (rarely exceeds 3 days of waiting).

Inter-provincial and international delivery: Impossible to determine, please consult your advisor.

Delivery and transport are unfortunately not included in our prices. However, it is possible to pick up your order for free directly in the store. We can also get back to you with a personalized quote that includes transport costs (variable depending on location and selected items).

We offer our delivery services throughout Quebec ($).

Inter-provincial ($$) and international ($$$) deliveries depend on the nature of the order.

This question is complex, as it all depends on the availability of the equipment you wish to acquire. Please note that regardless of the type of item desired, the full payment must be made before you can leave with your purchases.

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Accessories: We generally have the accessories on hand. It is not uncommon to be able to leave with these items on the same day.

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Refurbished training equipment: Refurbished devices are generally not prepared in advance. Therefore, it is usually necessary to place your order and wait for the refurbishment process to be completed before you can pick up your device.

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New training equipment: New machines can generally be picked up on the same day, subject to their availability in the warehouse of our main store. If the equipment is in our external warehouse (which is common), it will be necessary to wait for their transfer before you can pick them up.

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Special orders: Special orders generally need to be imported. Therefore, it is not possible to leave with them on the same day. Please consult your advisor for updates on the timelines.

Depending on the nature of the training equipment to be moved and the distance to be covered, it is possible that we can assist you for a fee. This service is offered exclusively to customers who have purchased their equipment from Body Gym Équipements. Please note that the moving of equipment is not available for remote areas or any other location that is far from our store in Quebec.

The refurbishment of our training equipment follows a rigorous six-step process:

 

Step 1 - Reception and evaluation

Step 2 - Disassembly and deep cleaning

Step 3 - Replacement of worn parts

Step 4 - Repair and calibration

Step 5 - Aesthetic finishing

Step 6 - Performance testing and final validation

 

Curious to discover the details of each step of our refurbishment process?

Consult our complete explanatory article by clicking on the following hyperlink: Details of the refurbishment process

No, we only refurbish training equipment from our network of suppliers. We do not intervene on brands that are unknown to us, nor on devices that were not purchased in our store. We are sorry that we cannot follow up on your request. Customers who purchased their machines from Body Gym Équipements can make a service request by clicking on the following link (we will verify your purchase): Service request form

The warranties offered on refurbished training equipment depend on the type of device desired, the brand, and the year of manufacture of the device. Given that several factors affect the warranty offered, we invite you to inquire with an in-store advisor. Naturally, the nature of your warranty will be disclosed to you by the advisor before your purchase, and it will be mentioned on your invoice to avoid any confusion.

In the absence of a specific mention on the invoice, a standard limited warranty of 6 months for parts and labor in workshop is offered. Body Gym Equipment Inc. reserves the right to invalidate a warranty when misuse or improper maintenance of the device is observed.

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For more information on the warranties offered by Body Gym Equipment, you can consult the following pages:

➡️ Warranties offered by Body Gym Equipment

➡️ Warranties offered by our main brands (new equipment)

We do business with the company iFinance for any financing between $500 and $25,000. You can visit the following link to check the rates: iFinance Canada - Quick Application

If you wish to obtain financing of more than $25,000 and you are a business, you can inquire with your advisor at 418-831-9299 so that he can put you in touch with our commercial financing partner.

Purchases under $3000:

- Cash

- Debit cards

- Credit cards (Visa, Mastercard)

- Interac transfer

- Bank transfer

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Purchases over $3000:

- Interac transfer

- Bank transfer

- Check (certain conditions apply)

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Rejected payment methods:

- Payment in currencies other than $CAD

- American Express credit card (except for purchases under $50)

The warranties offered on new training equipment depend on the manufacturer.

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For more information on the warranties offered by our main brands, you can consult the following page:

➡️ Warranties offered by our main brands

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For more information on the warranties offered for training equipment not covered by the manufacturer's warranty, please consult the following page:

➡️ Warranties offered by Body Gym Équipements

The resale or exchange of used training equipment is part of our past practices and is no longer offered today. We strongly advise you to try selling your training equipment on platforms such as FB marketplace to get the best possible price.

Please refer to our online prices to know our current discounts and promotions. It is possible that our advisors may grant you additional discounts for bulk purchases. However, these volume discounts are not guaranteed and vary based on quantity, brand, and type of product desired. For more information, feel free to contact your advisor at 418-831-9299.

If you encounter a product listed at $0.00 on our website, please consider it an error and not a promotion. There are no free products in our catalog. You can report this anomaly to the following address: Info@bodygym.ca