New Altas products are guaranteed by the manufacturer. As an official Altas retailer, Body Gym Equipment Inc. handles warranty requests for you. To have all the necessary information for the request to Altas, you will need to fill out our service request form accessible by clicking on the following link: Service Request Form

You will need to provide the following information:

• Your invoice number
• Your basic information (name, address, email, phone number).
• The model and serial number of your device (usually a white label near the floor on the base of the device).
• A description of the nature of the problem as well as any other relevant details to facilitate the resolution process; adding photos is highly recommended.

To view the details of Altas warranties, you can visit their warranty page (written in English) by clicking here.

New Assault fitness products are guaranteed by the manufacturer. You will need to submit your request directly to their sales representative in North America (The Treadmill Factory). Please note that this sales representative does not speak French and you will need to make your request in English on their website by accessing the following link: https://treadmillfactory.ca/pages/service-department.

Fill out the "Items purchased outside of Treadmill Factory form." You will need to provide the following information:

• Your basic information (name, address, email, phone number).
• The model and serial number of your device (usually a white label on the back of the console or a metal plate on the base).
• A description of the nature of the problem as well as any other relevant details to facilitate the resolution process; adding photos is highly recommended.

To view the details of Assault fitness warranties, you can check their warranty page (written in English) by clicking here. You can also contact the customer service of their sales representative The Treadmill Factory (in English) at the following number: +1 905-944-0090.

New Concept2 products are guaranteed by the manufacturer. You will need to submit your request directly to Concept2. Please note that this supplier does not speak French and you will need to make your request in English.

Contact the Concept2 customer service team at info@concept2.com as soon as you notice the problem. You will need to provide the following information:

• Proof of purchase (your Body Gym Équipements invoice).
• The serial number of your device (white label found on your device, usually on the air resistance module).
• A description of the nature of the problem as well as any other relevant details to facilitate the resolution process; adding photos is highly recommended.

To view the details of Concept2 warranties, you can visit their warranty page (written in English) by clicking here. You can also reach their customer service (in English) at the following number: +1 800-245-5676.

For all new Gymnetic guaranteed devices purchased, you can submit your request directly to the Body Gym Equipment service department by filling out the form accessible by clicking on the following link: Service Request Form

You will need to provide the following information:

• Your basic information (name, address, email, phone number).
• A description of the nature of the problem as well as any other relevant details to facilitate the resolution process; adding photos is highly recommended.

New Hoist products are guaranteed by the manufacturer. As an official Hoist retailer, Body Gym Equipment Inc. handles warranty requests for you. To have all the necessary information for the request to Hoist, you will need to fill out our service request form accessible by clicking the following link: Service Request Form

You will need to provide the following information:

• Your invoice number
• Your basic information (name, address, email, phone number).
• The model and serial number of your device (usually a white label near the floor on the base of the device).
• A description of the nature of the problem as well as any other relevant details to facilitate the resolution process; adding photos is highly recommended.

To view the details of Hoist warranties, you can visit their warranty page (written in English) by clicking here.

New Inspire fitness products are guaranteed by the manufacturer. As an official retailer of Inspire, Body Gym Equipment Inc. handles warranty requests for you. To have all the necessary information for the request to Inspire fitness, you will need to fill out our service request form available at the following link: Service Request Form

You will need to provide the following information:

• Your invoice number
• Your basic information (name, address, email, phone number).
• The model and serial number of your device (usually a white label near the floor on the base of the device).
• A description of the nature of the problem as well as any other relevant details to facilitate the resolution process; adding photos is highly recommended.

To view the details of Inspire fitness warranties, please visit their website (in English only): www.inspirefitness.com

The new Inspire Keiser products are guaranteed by the manufacturer. As an official retailer of Keiser, Body Gym Equipment Inc. handles warranty requests for you. To have all the necessary information for the request to Keiser, you will need to fill out our service request form available at the following link: Service Request Form

You will need to provide the following information:

• Your invoice number
• Your basic information (name, address, email, phone number).
• The model and serial number of your device (usually a white label near the floor on the base of the device or behind the seat post).
• A description of the nature of the problem as well as any other relevant details to facilitate the resolution process; adding photos is highly recommended.

To view the details of Keiser warranties, you can visit their warranty page (written in English) by clicking here.

You can submit your request directly to the Body Gym Equipment service department by filling out the form accessible by clicking on the following link: Service Request Form

To assist the technicians, please enter your invoice number in the designated area. It is also highly recommended to add photos and/or videos.

New Matrix fitness products are guaranteed by the manufacturer. Since the application of Matrix warranties requires the intervention of technicians certified by Matrix, Body Gym Equipment Inc. takes care of processing warranty claims for you. To have all the necessary information for the claim, you will need to fill out our service request form accessible by clicking on the following link: Service request form

You will need to provide the following information:

• Your invoice number
• The model and serial number of your device.
• Your basic information (name, address, email, phone number).
• A description of the nature of the problem as well as any other relevant details to facilitate the resolution process; adding photos is highly recommended.

You can submit your request directly to the Body Gym Equipment service department by filling out the form accessible by clicking on the following link: Service Request Form

To assist the technicians, please enter your invoice number in the designated area. It is also highly recommended to add photos and/or videos.

New Schwinn products are guaranteed by the manufacturer itself. However, Body Gym Equipment Inc. handles warranty requests for you. To have all the necessary information for the request to Schwinn, you will need to fill out our service request form accessible by clicking the following link: Service Request Form

You will need to provide the following information:

• Your invoice number
• Your basic information (name, address, email, phone number).
• The model and serial number of your device (usually a white label near the floor on the base of the device).
• A description of the nature of the problem as well as any other relevant details to facilitate the resolution process; adding photos is highly recommended.

To view the details of Schwinn warranties, you can visit their warranty page (written in English) by clicking here.

You can submit your request directly to the Body Gym Equipment service department by filling out the form accessible by clicking on the following link: Service Request Form

To assist the technicians, please enter your invoice number in the designated area. It is also highly recommended to add photos and/or videos.

For all new guaranteed devices whose brand is not mentioned in the list above, you can submit your request directly to the Body Gym Equipment service department by filling out the form accessible by clicking on the following link: Service Request Form

You will need to provide the following information:

• Your basic information (name, address, email, phone number).
• A description of the nature of the problem as well as any other relevant details to facilitate the resolution process; adding photos is highly recommended.

Please note that all the warranties below apply only to items and equipment purchased directly from Body Gym Equipment. In the event that the manufacturer's warranty applies to your product, we invite you to contact the manufacturer directly through the appropriate channels on their official website. Labor and transportation are additional unless also covered by the manufacturer.

A product sold as new is covered by the warranties offered by the manufacturer and those indicated on the invoice. In case of discrepancy, the manufacturer's warranty takes precedence over the one mentioned on the invoice.

If no warranty is specified on the invoice and no manufacturer warranty applies, a limited 6-month warranty on parts is then offered by Body Gym Equipment Inc.

Please note that accessories as well as bars and weights (e.g., flooring, training accessories, wall balls, slam balls, collars, dumbbells, plates, and Olympic bars) are sold without any warranty. This exclusion is due to the inability to control or verify the use that may have been made of these products after their purchase. The application of an additional warranty on this type of items remains at the discretion of Body Gym Equipment Inc.

For a warranty to apply, a real defect compromising the operation of the device must be present. Aesthetic wear resulting from normal use is not considered a defect affecting performance and proper functioning.

In the absence of a specific mention on the invoice, a standard limited warranty of 6 months for parts and labor in the workshop is offered, in addition to the manufacturer's warranties when applicable. Body Gym Equipment Inc. reserves the right to invalidate a warranty when improper use or maintenance of the device is observed.

A product sold "as is" comes with no Warranty. You purchase it with its qualities and defects. Unless stated otherwise, used goods are sold "as is".

The devices and non-refurbished parts sold "as is" are offered without any explicit or implicit Warranty, including but not limited to:

• Warranty of normal use
• Legal Warranty of conformity
• Warranty of reasonable duration
• Warranty against hidden defects
• Warranty of durability or performance.

By proceeding with the purchase of devices and parts "as is", the buyer expressly waives any claim based on any Warranty of any kind. Carefully inspect these items to ensure they will function and will not eventually require costly repairs.

Notice to consumers in Quebec: Body Gym Equipment Inc. and its retailers do not guarantee the availability of spare parts, repair services, or information on maintenance and repair as defined by the Consumer Protection Act of Quebec. However, we are committed to providing after-sales service to support you in the proper functioning of your training equipment.